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English & Communication Trainer (L&D) - Full-time, Hanoi

Crossian • Vietnam
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Build and lead Crossian’s English & communication training program from scratch. Diagnose business communication gaps, design tailored workshops, and measure impact on team performance. Requires native English speaker with 3+ years in corporate L&D, business communication training, and a teaching credential (TEFL/CELTA).

Key Responsibilities
Diagnose and map English/communication gaps across business units
Design and deliver tailored training programs (workshops, coaching, 1-on-1 sessions)
Build and refine Crossian’s English & Communication Skills Framework
Measure business impact of training (e.g., smoother supplier interactions, fewer clarification cycles)
Technical Skills Required
Corporate Training (L&D) Business Communication Training English Language Instruction (TEFL/CELTA)
Benefits & Perks
Highly competitive compensation and performance bonuses
Premium health insurance
Full company sponsorship for Visa & Work Permit in Vietnam
Strategic ownership of communication framework design
Collaboration with executive leadership
Nice to Have
Experience in e-commerce or tech industries
Background in multinational environments
Critical evaluation skills for distinguishing AI-generated vs. authentic communication

Job Description

Crossian is seeking an English & Communication Trainer to build and run our organization-wide language and communication capability from the ground up.

WHAT YOU WILL DO

Discovery & Diagnosis:

  • Map language usage and communication channels across all business units, identifying gaps and barriers.
  • Partner with Line Managers and Leadership to validate findings.

Design & Delivery:

  • Build, test, and refine Crossian’s English & Communication Skills Framework.
  • Design and deliver high-impact learning paths blending English instruction with functional communication skills (e.g., pitching, negotiating, email etiquette).
  • Facilitate workshops, small-group coaching, and 1-on-1 sessions.
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