The Greater Change
United Arab Emirates
IT Manager & Infrastructure Lead
- Python
- AI
- S3
- Assembly
U
AI Summary
Provide technical support and maintain the company's IT systems for smooth daily operations. Troubleshoot hardware, software, network, account, and connectivity issues while maintaining equipment and documentation. Requires IT-related education, technical troubleshooting knowledge, and willingness to work on-site in Dubai, UAE.
Key Highlights
Provide technical support for hardware, software, and network issues
Install, configure, and maintain IT equipment
Troubleshoot systems, applications, email, and connectivity problems
Maintain inventory, licences, documentation, and backups
Work on-site in Dubai, UAE
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Key Responsibilities
Provide technical support to employees for hardware, software, and network-related issues
Install, configure, and maintain computers, laptops, printers, and other IT equipment
Troubleshoot operating system, application, email, and connectivity problems
Assist with user account creation, password resets, and access permissions
Maintain and update computer systems, software, and security applications
Monitor network connectivity and report technical issues when required
Support Microsoft Windows, Microsoft Office, and business applications
Perform routine system maintenance, updates, and troubleshooting
Assist with data backups and basic recovery procedures
Maintain IT equipment inventory and software licence records
Document technical issues, solutions, and support requests
Coordinate with external IT service providers when necessary
Follow company IT policies, cybersecurity procedures, and data protection guidelines
Provide technical guidance and basic IT training to employees
Technical Skills Required
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Benefits & Perks
Competitive salary based on qualifications and experience
Employment visa in accordance with company policy and applicable UAE regulations
Medical insurance as applicable under UAE requirements
Annual leave and public holidays in accordance with UAE labour law
End-of-service benefits, where applicable under UAE law
Professional training and technical skills development
Opportunities to work with modern IT systems and technologies
Career advancement opportunities based on performance
Supportive and professional working environment
Accommodation, transportation, or other allowances may be available depending on company policy and the employment package
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Nice to Have
Previous experience in IT support, technical support, or a similar position
Knowledge of user account management and access permissions
Familiarity with antivirus software, system updates, and cybersecurity practices
Job Description
We are looking for a skilled, responsible, and customer-focused IT Support Specialist to provide technical assistance and maintain the company's IT systems. The successful candidate will troubleshoot hardware and software issues, support employees with technical problems, maintain computer systems, and help ensure smooth daily IT operations.
Key Responsibilities
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