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IT Support Engineer

es world • United Arab Emirates
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Manage and maintain the company's IT infrastructure, servers, network, identity and cloud systems. Handle escalated issues, supervise day-to-day helpdesk work and guide the IT Helpdesk Technician. Requires 5-7 years of IT support or systems administration experience and strong networking knowledge.

Key Highlights
Manage and maintain IT infrastructure, servers, network, identity and cloud systems
Handle escalated issues and supervise day-to-day helpdesk work
Administer Windows Server, Active Directory, Microsoft Entra ID, Microsoft 365 and Fortinet FortiGate
Prepare IT reports, budgets, forecasts and manage procurement and vendors
Requires 5-7 years of IT support or systems administration experience
Key Responsibilities
Maintain Windows Server, Active Directory, DNS, DHCP, Group Policies, file servers, user accounts and permissions
Manage local and cloud backups for servers and Microsoft 365 and administer OneDrive
Install and configure servers, computers, printers, peripherals and network devices and deploy applications and updates
Maintain LAN/WAN, switches, routers, Wi-Fi and VPNs and administer Fortinet FortiGate policies
Administer Microsoft Entra ID and Microsoft 365 users, groups, roles, licences, MFA and Conditional Access
Configure and support IP phones/VoIP, CCTV, access control systems and printers
Resolve escalated tickets, guide the Helpdesk Technician and maintain documentation and records
Prepare weekly and monthly IT reports, annual budgets and expense forecasts
Provide technical specifications, coordinate suppliers and manage contract, licence, domain and warranty renewals
Technical Skills Required
Windows Server Microsoft 365 Fortinet FortiGate
Benefits & Perks
UAE employment visa
Medical insurance
Annual leave in line with UAE Labour Law
Nice to Have
CCNA, MCSE, Microsoft Azure or Microsoft 365 certifications preferred
A valid UAE driving licence and personal car are an advantage
UAE experience preferred

Job Description

Company Description ES World is an international English language training center with campuses in Dubai and London, welcoming students from around the world. In state-of-the-art facilities, ES World delivers a wide range of short-term and long-term English courses supported by engaging social programs and fully equipped student accommodations. The organization fosters a strong sense of camaraderie and an international atmosphere, attracting over 6,000 students from more than 80 nationalities. ES Camps in Dubai, London, Cape Town, and the USA, draw thousands of junior students annually for high-quality study experiences. ES World is committed to helping learners reach their English goals in a stimulating, supportive environment.

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