Multiplex
United Arab Emirates
IT Service Desk Analyst (UAE)
Networking Full-time Executive 6h ago
- Active Directory
- SLA
AI Summary
Support LINKVIVA’s IT infrastructure across UAE offices, warehouses, and live events by managing networks, Microsoft 365, device security, and automation workflows. Requires 3–6 years in service desk, systems administration, and cybersecurity basics with hands-on troubleshooting and process improvement. Must handle on-site event support and vendor coordination.
Key Highlights
Hands-on IT support role across UAE offices, warehouses, and live events
Responsible for end-user support, Microsoft 365 administration, network management, and cybersecurity
Focus on automation, AI integration, and process improvement using n8n, Power Automate, and APIs
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Key Responsibilities
Provide end-user support for Windows/macOS, including device management via MDM (Apple Business Manager/Intune)
Administer Microsoft 365 (Exchange Online, SharePoint) and Google Workspace, manage user access and permissions
Maintain networks, Wi-Fi, firewalls, VPN, domains, DNS, and connectivity across UAE offices, warehouses, and live event sites
Handle telephony (Yeastar PBX), storage (Synology NAS), and security systems (CCTV, endpoint protection)
Manage IT asset lifecycle, software licenses, and vendor coordination in ERP system
Enforce security standards (least-privilege access, patching, encryption) and support business continuity
Automate manual processes using n8n/Power Automate and integrate with Microsoft Graph, ERP, and APIs
Identify AI use cases to improve team efficiency and support AI tool adoption
Maintain SOPs, runbooks, and documentation; train colleagues on new tools
Provide on-site support during live events and travel to Abu Dhabi/KSA offices
Technical Skills Required
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Benefits & Perks
Competitive salary package
UAE employment visa and medical insurance
Annual leave in line with UAE labour law
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Nice to Have
Certifications: MS-900, MD-102, SC-900, PL-900, CompTIA, or ITIL
Experience building n8n workflows or chatbots
Experience with Microsoft Graph integration or AI tools (Copilot, ChatGPT, Claude)
ERP experience (assets, helpdesk, or integrations)
Support for creative/production/event-driven teams
Job Description
About the Role
As IT Support Specialist, you will keep LINKVIVA's workplace technology running smoothly, supporting users, devices, accounts, networks, and systems across our offices in Dubai, Abu Dhabi, and KSA, our warehouses, and live project sites.
This is a hands-on, service-focused role covering end-user support, Microsoft 365, device and access management, networks, telecoms, and IT asset control. You will also work with departments across the business to automate manual, repetitive work and apply AI where it adds real value.
What You'll Do
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