Linkviva
United Arab Emirates
IT Support Specialist (Networking & Systems Administration)
Networking Full-time Associate 5h ago
- AI
- Ai Tools
- Cybersecurity
- DNS
AI Summary
The IT Service Desk Analyst provides first-line technical support globally for Multiplex employees, resolving hardware, software, and network issues while managing incident requests and access management. Key tasks include troubleshooting, maintaining SLAs, and improving knowledge base documentation. Candidates must be based in the UAE and have strong communication and problem-solving skills.
Key Highlights
Single point of contact for global IT support for Multiplex employees
Responsible for incident and request management with SLA compliance
Must be based in the UAE
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Key Responsibilities
Provide first-line technical support for hardware, software, and network issues
Manage incident and request lifecycle in ServiceNow, ensuring SLA compliance
Handle Level 1 access management tasks in Active Directory and other enterprise systems
Communicate effectively with end-users and internal teams to resolve or escalate issues
Contribute to knowledge base documentation for common issues and solutions
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Technical Skills Required
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Benefits & Perks
Salary up to AED 8,500
Yearly Bonus
Visa
Medical Insurance
Job Description
The IT Service Desk Analyst acts as the single point of contact for all IT-related inquiries and issues for Multiplex Employees globally. The primary objective of this role is to ensure seamless IT operations that enable end-users to perform their business tasks efficiently.
Responsibilities include receiving, prioritizing, documenting, and resolving end-user support requests, with a focus on maintaining high levels of customer satisfaction.
Key Responsibilities Include:
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