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Payroll Operations Manager

Remote • Emea
Full Remote
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Own accurate, compliant, and timely payroll delivery across a defined portfolio of countries or regions. Lead and develop payroll specialists while driving operational resolution, process consistency, and cross-functional collaboration. Bring proven multi-country payroll ownership, people leadership, and strong operational judgment in remote-first environments.

Key Highlights
Own payroll outcomes for a team across a defined portfolio of countries or regions.
Lead payroll specialists through coaching, feedback, and day-to-day operational support.
Drive resolution of escalated payroll issues and apply policies consistently.
Support global payroll implementations, vendor transitions, and post-launch stability.
Partner cross-functionally and contribute to KPIs, service levels, and quality metrics.
Key Responsibilities
Own payroll outcomes for the team, including accuracy, timeliness, and compliance.
Provide coaching, feedback, and day-to-day leadership to payroll specialists.
Lead operational investigations and drive resolution within defined authority.
Own end-to-end payroll delivery for a defined group of countries.
Manage relationships with external payroll vendors relevant to the portfolio.
Support global payroll implementation initiatives and post-launch stability.
Identify operational risks and drive continuous improvement initiatives.
Track and contribute to KPIs, service levels, and quality metrics.
Partner with People Operations, Finance, Legal, Product, and Service Operations.
Technical Skills Required
Payroll Operations Regulatory Compliance Zendesk
Nice to Have
Experience working in remote-first or globally distributed teams
Additional languages beyond English

Job Description

About Remote

Remote is building the infrastructure that makes global payroll and employment possible for everyone, everywhere. Our team is made up of people who want to own a piece of that work, not just contribute to it. That work happens across six continents, only Antarctica left to go, entirely remote. It also requires real fluency with AI in every role, not just familiarity with it.

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