Head of IT

Jobgether • Netherlands

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead the transformation of internal IT into a modern engineering and enablement function, owning systems, business applications, automation, and AI tooling. This strategic, hands-on role requires a builder-leader with 10+ years of experience to drive AI adoption, improve productivity, and manage a globally distributed workforce. Key responsibilities include IT strategy, team leadership, SaaS platform optimization, API integrations, and AI governance.

Key Highlights

Strategic, hands-on leadership opportunity to transform internal IT.

Focus on accelerating AI adoption, automation, and productivity improvements.

Owns IT strategy, roadmap, budget, vendor ecosystem, and technology operating model.

Key Responsibilities

Own the internal IT strategy, roadmap, budget, vendor ecosystem, and overall technology operating model across support, business applications, integrations, automation, and AI tooling.

Lead, develop, and mentor IT Support and IT Tooling & Automation teams, acting as an escalation point and setting technical and service standards.

Manage IT as an internal product by defining service expectations, measuring employee experience, prioritizing high-impact initiatives, and communicating delivered improvements.

Administer and continuously optimize business-critical SaaS platforms, including CRM, marketing, finance, HR, support, collaboration, and engineering tools.

Design reliable API-driven integrations, data synchronization workflows, internal services, scripts, event-driven pipelines, CLI tools, and ChatOps solutions.

Establish automated onboarding, offboarding, identity provisioning, and self-service capabilities to eliminate repetitive IT tasks.

Own the internal AI tooling portfolio, including evaluation, procurement, administration, licensing, usage monitoring, cost governance, and lifecycle management.

Introduce AI-powered assistants, knowledge retrieval, automated support workflows, ticket triage, and agentic automation into internal operations.

Partner with AI enablement, security, and legal stakeholders to establish practical AI governance, data-handling standards, access controls, and responsible-use guardrails.

Monitor AI adoption, usage, costs, and productivity gains to ensure technology investments deliver measurable business value.

Oversee identity and device management, including SSO, SAML, SCIM, identity lifecycle automation, MDM, password management, and access reviews based on Zero Trust principles.

Partner with security teams to maintain compliance and audit readiness, including ISO 27001 requirements, while embedding controls into automated processes.

Drive root-cause analysis and continuous improvement across IT services, infrastructure, business applications, and employee-facing technology.

Manage vendors, licensing, renewals, negotiations, consolidation initiatives, and the overall cost-versus-value of the technology portfolio.

Establish a culture where recurring manual work is continuously identified and replaced with automation, self-service, or AI-assisted processes.

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Technical Skills Required

Python APIs SaaS

Benefits & Perks

100% remote working

High-impact leadership position

Opportunity to shape internal IT strategy, automation, AI adoption, and technology infrastructure

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Nice to Have

Experience with agentic platforms, MCP, Claude, Gemini Enterprise, OpenAI, Copilot, or LLM-based internal agents is highly desirable.

Familiarity with AI and cloud cost governance, usage analytics, per-seat economics, chargeback, or showback models is a plus.

An SRE-oriented approach to internal IT, including SLIs/SLOs for employee-facing services, would be advantageous.

Experience consolidating technology environments following periods of growth or M&A is also a strong plus.

Job Description

This is a strategic, hands-on leadership opportunity focused on transforming internal IT into a modern engineering and enablement function.You will own the systems, business applications, automation, identity infrastructure, and internal AI tooling that support a globally distributed workforce.The role combines long-term technology strategy with practical involvement in automation, integrations, security, and AI-enabled workflows.You will lead IT Support and IT Tooling & Automation teams while setting a high technical and service standard across the organization.

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