We are seeking a NOC Analyst II to join our Network Operations Center team, responsible for monitoring and maintaining network and system performance to ensure optimal uptime. This mid-level role involves troubleshooting complex issues, performing configurations, mentoring junior analysts, and participating in on-call rotation. The ideal candidate has 3+ years of experience in network/system monitoring, advanced networking knowledge, and strong analytical skills.
Key Highlights
Full-time, fully remote position based in Canada, working Friday-Monday (4x10 schedule).
Monitor network and system performance, troubleshoot complex issues, and act as a point of escalation.
Mentor and train Analyst I staff, manage workload to meet SLAs, and participate in on-call rotation.
Key Responsibilities
Monitor network and system performance using various monitoring tools and software.
Identify and troubleshoot complex network and system issues, escalating as necessary.
Perform system and network device configurations and deployments, as coordinated with Backup Specialists and Toolset Orchestration Specialists.
Maintain accurate documentation of network and system configurations and changes.
Collaborate with cross-functional teams to resolve issues and implement solutions.
Monitor and respond to alerts and notifications generated by network and system monitoring tools.
Provide timely and effective communication of network and system issues to internal and external stakeholders.
Participate in on-call rotation and respond to after-hours incidents as needed.
Mentor and train Analyst I on network and system monitoring best practices.
Ensure tickets are properly created and notated to account for time.
Manage personal workload and ensure that service level agreements (SLAs) are met.
Perform additional duties as required.
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Technical Skills Required
Network monitoring
System administration
Troubleshooting
Benefits & Perks
Fully remote work
Company-matched 401(k)/RRSP plans
Employee and Family Assistance Program (mental health and leave support)
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Nice to Have
Experience with ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG
Knowledge of advanced networking concepts such as load balancing, VPN, and firewalls
Advanced understanding of server and operating system concepts, including Windows and Linux
Job Description
Careers atNOC Analyst II (weekends, Fri-Mon)At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.We're a team of doers, builders, and tech whisperers who live by 4 core values:| | | We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
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