Talenthop
United States
Senior People Analytics Lead
- AI
- Tableau
AI Summary
Human Resources Services Representative serves as the primary contact for HR inquiries, background check evaluations, and talent acquisition coordination. This role manages high-volume HR inboxes, supports recruitment processes, and ensures compliance with background screening laws. Requires strong communication skills, attention to detail, and ability to handle confidential information in a fast-paced retail environment.
Key Highlights
Point of contact for HR Services, Talent Acquisition coordination, and background check evaluations
Manages high-volume HR inboxes and escalates critical matters to appropriate workgroups
Validates applicant credentials and performs individualized assessments for background screening compliance
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Key Responsibilities
Monitors various HR inboxes and responds to inquiries, escalating to appropriate workgroups
Provides support to internal staffing and human resources systems from requisition creation through final offer processes
Coordinates new hire onboarding processes including background checks and relocation
Receives and responds to calls from associates regarding payroll, benefits, LOA, and HR system navigation questions
Logs all inquiries into the company's case management system recording call history and outcomes
Tracks and reports on workload and customer service requests
Validates applicant and associate credentials for background screening
Performs individualized assessments in compliance with legal guidance to evaluate candidate suitability
Researches candidate qualifications by contacting educational institutions, courts, and third parties
Determines whether background checks should be passed or failed
Partners with background check vendor to track adjudication status and ensure SLA compliance
Acts as liaison between legal department, HR, and background check vendor to resolve issues
Develops knowledge of current background check laws and drafts customized letters
Technical Skills Required
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Benefits & Perks
Base pay range $22.69 - $32.79
Remote work anywhere in the United States (except Colorado and New York City)
Job Description
Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
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