Swooped
United States
Director of IT Services
- AI
- Cloud
- Incident Response
- Linux
S
IT Support Specialist II
United States
Full Remote
AI Summary
IT Support Specialist II provides advanced technical support and serves as escalation point for hardware, software, and technology issues. Manages IT infrastructure, administers user accounts, and guides junior team members while collaborating with cross-functional teams. Requires 3-5 years of IT support experience, proficiency in macOS and Windows, and strong communication skills.
Key Highlights
Mid-level IT Support Specialist role
3-5 years IT support experience required
Proficiency in macOS and Windows environments
Remote position with US work authorization required
Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
Key Responsibilities
Provide advanced technical support to end-users as escalation point for hardware, software, and technology issues
Administer and maintain IT infrastructure including user account management, access control, and critical systems
Manage IT assets and inventory from procurement to disposal
Lead and coordinate small to medium IT projects using project management methodologies
Facilitate IT onboarding for new hires by configuring computers and applications
Create and maintain comprehensive documentation for IT infrastructure and processes
Provide training and guidance to end-users and junior team members on best practices
Effectively communicate technical solutions to both technical and non-technical stakeholders
Technical Skills Required
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Benefits & Perks
Remote-First Culture
Comprehensive Health Coverage
401(k) Company Contribution
Home Office Setup
Professional Development
Be Well Program
Volunteer Hours & Referral Rewards
Job Description
About the Opportunity
Ready for your next chapter? The organization has redefined the insurance experience—replacing decades of complexity with clarity. It is the insurance provider for people who expect more and the partner independent agents have been waiting for.
Building a better future for personal lines insurance requires diverse expertise and thoughtful execution. The team brings together dedicated problem-solvers who are excited to challenge the status quo and do meaningful work.
What Sets Us Apart
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