Rackner
United States
Software Automation & Platform Engineer
- AI
- Designer
- Gitlab
- Gitlab Ci
AI Summary
Lead and strengthen technology operations, including IT services, security, and employee support. Direct staff, service providers, and IT budget, owning infrastructure, cloud services, and networks. Requires 12+ years of IT experience, 7+ years leading technical teams, and an active security clearance.
Key Highlights
Lead and strengthen technology operations, including IT services, security, and employee support.
Direct staff, service providers, and IT budget, owning infrastructure, cloud services, and networks.
Requires 12+ years of IT experience, 7+ years leading technical teams, and an active security clearance.
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Key Responsibilities
Lead and strengthen technology operations
Accountable for reliable IT services, effective security practices, responsive employee support
Directing staff and service providers
Evaluate technical recommendations
Maintain vendor and team accountability
Contribute directly during critical incidents
Partner with other business functions to align IT services
Assess systems, services, processes, staffing, and vendor capabilities
Develop and execute a prioritized improvement roadmap
Direct staffing, sourcing, technology, and investment decisions
Maintain fiscal responsibility for the IT budget
Own the reliability, security, performance, and lifecycle management of IT infrastructure, cloud services, networks, connectivity, and endpoints
Establish internal monitoring capabilities
Define service availability targets, support commitments, and escalation procedures
Measure uptime and SLA attainment
Establish recovery time and data-loss objectives
Maintain and test backup, restoration, and disaster recovery capabilities
Collaborate with Engineering on production hosting, shared infrastructure, and local inference systems
Direct IT security policies, risk management, compliance readiness, and protective controls
Lead improvements supporting applicable CMMC requirements and NIST standards
Oversee SIEM and SOC operations
Manage patching and vulnerability remediation workflows
Maintain a standardized incident response plan
Lead the computer security incident response team
Conduct readiness exercises
Direct responses to critical incidents
Oversee the technical administration, integration, and lifecycle of business applications, websites, identity providers, single sign-on, and privileged access
Align technology strategy, automation, and system integrations with cross-departmental workflows
Guide data classification and retention practices
Oversee DLP, legal holds, and eDiscovery execution
Manage internal service desk operations
Implement automation and AI-assisted tools
Direct end-user security awareness and technology training
Manage MSP, MSSP, software, infrastructure, depot, and technology vendors
Maintain hardware and software inventories
Reconcile licensing entitlements
Produce regular operational reporting and executive summaries
Recruit, manage, mentor, and develop IT staff
Establish performance standards, cross-training plans, and team goals
Technical Skills Required
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Benefits & Perks
Health coverage
Retirement plan
Paid time off
Life insurance
Professional development allowance
Job Description
Position Overview
The Director of IT Services will lead and strengthen technology operations as the organization grows. Reporting to the Chief Technology Officer (CTO), this leader is accountable for reliable IT services, effective security practices, responsive employee support, and the performance of internal staff and external service providers across service desk operations, security, infrastructure, and business applications.
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