Swooped
United States
Director of IT Services
- AI
- Cloud
- Incident Response
- Linux
AI Summary
Provides end-user IT support for a defense-focused team, managing help desk tickets, user accounts, and a Microsoft 365 Knowledge Base. Focuses on security, compliance, and troubleshooting for Windows/macOS, Microsoft 365, mobile devices, and conference equipment. Requires 2+ years of help desk experience and Microsoft 365/Entra ID administration.
Key Highlights
Fully remote role with no residency requirements
Defense/national security sector focus
Security and compliance emphasized in all IT operations
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Key Responsibilities
Manage help desk ticket queue (Zendesk) with triage, resolution, and escalation
Provide Tier 1 and Tier 2 support for Windows/macOS, Microsoft 365, mobile devices, and conference equipment
Administer user accounts in Microsoft Entra ID and SaaS applications
Handle onboarding/offboarding, device provisioning, and license management
Create/maintain IT Knowledge Base articles and troubleshooting guides
Technical Skills Required
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Benefits & Perks
100% employer-paid comprehensive health insurance (medical, dental, vision)
Unlimited paid time off (with managerial approval)
Fourteen weeks of fully paid parental leave
Job Description
This is a Fully Remote Job
About Our Client:
Red Cell Partners is an incubation firm that builds and invests in technology-led companies focused on healthcare, cyber, and national security sectors. The organization develops innovative tools and solutions to address significant national challenges through scalable ventures.
About the Opportunity:
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