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Enterprise IT Support Specialist

United States
Full Remote
This Job is No Longer Active This position is no longer accepting applications
AI Summary

The Enterprise IT Support Specialist provides day-to-day technical and operational support for Enterprise IT, including onboarding/offboarding, identity and access management, and endpoint administration. Responsibilities include Tier 1 and Tier 2 support for hardware, software, SaaS applications, and collaboration tools, as well as managing IT assets and documentation. Candidates must have 3+ years of IT support experience, strong troubleshooting skills, and an AI-first mindset for automation and continuous improvement.

Key Highlights
AI-first mindset required for automation and efficiency
3+ years IT support experience with macOS and Windows
Identity and access management (SSO, MFA, MDM) expertise
Remote-first role with occasional travel
Key Responsibilities
Provide Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools
Identify, troubleshoot, and resolve IT-related issues
Manage onboarding, offboarding, account provisioning, and access changes
Administer identity and access management, including SSO, MFA, user accounts, and permissions
Configure, deploy, and support macOS and Windows devices using Mobile Device Management (MDM) platforms
Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform
Maintain IT assets, software licensing, and operational documentation
Collaborate with other IT teams to resolve technical issues and improve Enterprise IT operations

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Technical Skills Required
IT Support Identity and Access Management Endpoint Administration
Benefits & Perks
Hourly pay: $38.00
Annual Cash Bonus and Equity Options
100% Remote
401(k) plan
Health, Dental and Vision Insurance
Paid Time Off

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Nice to Have
Experience with JumpCloud, Google Workspace, Jamf, or similar platforms
Experience with Jira Service Management
Familiarity with PowerShell, Bash, Python, or other automation tools

Job Description

About the Opportunity

The organization is a leader in fintech, driven by a community of innovators passionate about reimagining banking. Its award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel. The company operates with an AI-first mindset across its business, continuously improving how it works and the value it delivers to its clients. The culture is grounded in collaboration, accountability, and a strong commitment to execution.

Work Environment

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Job Overview
Posted Aug 05, 2026
Employment Full-time
Experience Associate
Location United States
Category Networking
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