Swooped
United States
Director of IT Services
- AI
- Cloud
- Incident Response
- Linux
S
Enterprise IT Support Specialist
United States
Full Remote
AI Summary
Provide day-to-day technical and operational support for Enterprise IT, including onboarding/offboarding, identity and access management, and endpoint administration. Responsible for Tier 1 and Tier 2 support across hardware, software, SaaS applications, and collaboration tools. Requires 3+ years of IT support experience, strong troubleshooting skills, and an AI-first mindset for automation and process improvement.
Key Highlights
AI-first mindset expected for all team members
3+ years Enterprise IT support experience required
Remote-first role with occasional travel
Identity and access management expertise
Automation and continuous improvement focus
Key Responsibilities
Provide Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools
Identify, troubleshoot, and resolve IT-related issues
Manage onboarding, offboarding, account provisioning, and access changes
Administer identity and access management including SSO, MFA, user accounts, and permissions
Configure, deploy, and support macOS and Windows devices using Mobile Device Management platforms
Document, prioritize, and resolve support requests using the ITSM platform
Maintain IT assets, software licensing, and operational documentation
Collaborate with other IT teams to resolve technical issues and improve Enterprise IT operations
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Technical Skills Required
Benefits & Perks
Hourly pay: $38.00
Annual Cash Bonus and Equity Options
100% Remote
401(k) plan
Health, Dental and Vision Insurance
Paid Time Off
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Nice to Have
JumpCloud
Google Workspace
Jamf
Jira Service Management
PowerShell
Bash
Python
Automation tools
Job Description
Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.
About the Opportunity
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