CRM Developer / Integration Specialist

prifysgol aberystwyth university • United Kingdom

Visa Sponsorship

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Develop and support CRM and data integration solutions for student recruitment, utilizing Dynamics 365, Power Apps, and Azure services. Collaborate with teams to design and implement data structures and user interfaces. Manage integrations across university systems and third-party software.

Key Highlights

Develop and support CRM and data integration solutions

Collaborate with teams to design and implement data structures and user interfaces

Manage integrations across university systems and third-party software

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Key Responsibilities

Develop and support CRM and data integration solutions

Collaborate with teams to design and implement data structures and user interfaces

Manage integrations across university systems and third-party software

Line management of the Project Support Officer and a System Analyst / Developer

Define the work required, set objectives, organise, and delegate work to reports according to their skills and abilities

Coordinate delivery of own and reports' work with other teams across the University

To ensure that all reports take part in the Effective Contribution Scheme (ECS) processes with clear objectives and smart targets for all team members

Engage all reports in the planning and delivery of work, ensuring a positive, flexible, and productive environment

To keep up to date with developments around the University's core business software to identify potential risks and opportunities relating to business practices and where appropriate make recommendations for future adoption of new systems

To foster excellent working relationships with staff in Faculties, academic and service departments at all levels to ensure Information Technology Services is providing well-supported technology that meets the needs of the business

To support and input into business cases for new digital initiatives for university committees and Executive team

Participate in the development and implementation of annual operational plans for the team

Write and deliver presentations, briefings or workshop sessions to staff, students or external bodies, taking account of the knowledge base of the participants and the complexity of the subject matter

Assist in developing training materials and delivering user training to support these systems

Liaise with external suppliers such as Gecko Engage and external consultants

To develop wide-ranging and specialist understanding of the theory and practice associated with the role and to keep this current

Ensure that projects and reports are delivered in line with Agile methodology

Ensure that the work and applications under their responsibility are delivering value through close alignment to business goals, frequent delivery, empowering staff, and close collaboration with the customer

To ensure effective project management is in place for all their and their reports' initiatives, working with external suppliers, stakeholders, students, and staff across the University to ensure projects are delivered on time, to budget, and meet the University's requirements

To establish and ensure that all their IT application development projects are delivered to the required standards

To ensure that relevant documentation is produced as part of the project lifecycle and handover of systems to production

To maintain knowledge of, and implement, sector and industry project management best practice

Run procurements and tenders with suppliers

Including producing funding applications, tender or specification documents for suppliers which may be complex

Work collaboratively with external agencies and other HEIs

To ensure that IT application services in their area of responsibility are operationally effective, meet KPIs and performance indicators as required by the University

This will include setting standards, monitoring services, and adapting them as required

To promote continuous improvement across all IT application services and the development process

To foster the highest standards of customer service

To maintain the highest standards of security and data protection, keeping up-to date with all relevant legislation, regulation and best practice to ensure that applications and new IT developments are secure

To ensure that robust communication and engagement plans are in place for stakeholders and customers of IT applications

To ensure that services provided provide business continuity, are backed up, and can be recovered in the event of a disaster

This includes keeping relevant documentation up-to-date and testing disaster recovery strategies

To liaise closely with the IT Infrastructure team on the delivery of IT applications

To ensure applications are provided in a way that ensures the University meets its obligations under The Welsh Language (Wales) Measure 2011 and the University's Welsh Language Standards General Data Protection Regulation (GDPR) The University's Information Security Policy and related legislation The Competition and Markets Authority (CMA)

Technical Skills Required

Dynamics 365 Power Apps Azure

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Benefits & Perks

Flexible working policy

Hybrid Working 36.5 – hour week for full-time roles

Generous leave entitlements – 27 days annual leave plus bank holidays and university closed days

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Nice to Have

ITIL / Agile Certified / Prince2

Experience of working with Higher Education Systems

Experience of reporting dashboards and Power BI

Experience of Source Control tools

Experience of using Oracle APEX

Knowledge security technologies and data protection / GDPR

Job Description

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CRM Developer / Integration Specialist (6272)

CRM Developer / Integration Specialist (6272)CRM Developer / Integration SpecialistFaculty/DepartmentInformation ServicesSalary Scale£47,389.29 - £56,535.44 per annum (pro rata)Contract TypePermanentFull-time / Part-timeFull-TimeWeekly Hours36.5Employment VisaSponsorablePosted Date13/07/2026Closing Date19/07/2026Ref No6272Documents