Multinational Service Team Leader

hackajob • United Kingdom

Visa Sponsorship

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AI Summary

Lead a team of Multinational Service Specialists and Case Handlers to deliver high-quality service. Oversee the end-to-end delivery of multinational programmes. Build strong relationships with underwriters, brokers, and global network offices.

Key Highlights

Lead a team of Multinational Service Specialists and Case Handlers

Oversee the end-to-end delivery of multinational programmes

Build strong relationships with underwriters, brokers, and global network offices

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Key Responsibilities

Lead, manage, and develop a team of Multinational Service Specialists and Case Handlers

Monitor team performance against KPIs, SLAs, and service standards

Act as the main escalation point for complex queries, issues, and referrals

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Technical Skills Required

MS Office tools including Word, Excel, and PowerPoint

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Benefits & Perks

30 days holiday a year

Pension - 10% employer contributions

Private medical insurance

Job Description

Time Type: Full timeWorker Type: EmployeeQBE’s renowned and growing Multinational Service Centre in Chelmsford has an exciting opportunity as a Multinational Service Team Leader.This is a key role to the European Operations (EO) business where you will be managing a Team of Multinational Service Handlers and Specialists to deliver essential multinational servicing and co-ordinating programmes through their full lifecycle (submission management, quote production, policy administration, and cashflow management) whilst working with producing underwriting teams and Global Network offices.

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