Recruiterforge
United States
Systems Administrator
- Ansible
- Cloud
- Configuration Management
- Dhcp
AI Summary
Provides Tier 1 and Tier 2 IT support globally, managing user lifecycle, identity systems, and SaaS platforms. Handles macOS/Windows environments, endpoint management, and automation. Requires 3+ years in IT support with expertise in Microsoft 365, identity management, and scripting.
Key Highlights
Global IT support role for remote-first organization
Focus on identity management (Okta, Entra ID, MFA) and SaaS platforms (Microsoft 365, Slack, Zoom)
Automation and scripting (PowerShell, Bash, Python, Workato) for efficiency improvements
Key Responsibilities
Provide Tier 1 and Tier 2 IT support via multiple channels (tickets, chat, email, remote sessions)
Manage user lifecycle processes (onboarding, offboarding, access requests, role changes)
Administer and troubleshoot identity systems (Okta, Entra ID, SSO, MFA) and SaaS platforms (Microsoft 365, Slack, Zoom, etc.)
Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike
Develop scripts and automations to improve operational efficiency
Support AI technologies (Microsoft Copilot, Claude) and maintain documentation
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Technical Skills Required
Benefits & Perks
Health insurance coverage
Life and disability insurance
401(k) employer matching program
Paid holidays, parental leave, and paid time off
Quarterly self-care days
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Nice to Have
Experience with Zoom Rooms and executive user support
Interest in AI technologies (Microsoft Copilot, Claude)
Job Description
About Our Client:
The organization operates in the technology sector, focusing on enhancing growth, retention, and efficiency for companies and teams. It addresses challenges related to maximizing potential through industry-leading technology solutions, supporting a diverse and global workforce committed to collaboration, curiosity, integrity, ownership, and inclusion.
About the Opportunity:
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