Remotehunter
United States
IT Support Specialist (Remote)
- AI
- Bash
- Identity And Access Management
- Powershell
AI Summary
Leads the end-to-end technical support function for GrowthLoop, building AI-native systems, coaching distributed teams, and ensuring 24/7 incident response. Requires hands-on experience in troubleshooting, AI support systems, and scaling support operations. Focuses on customer outcomes, automation, and cross-team collaboration.
Key Responsibilities
Lead and build a distributed technical support engineering team with a focus on India expansion
Design and implement AI-native support systems for intake, triage, diagnostics, and workflow automation
Own end-to-end customer support experience, including prioritization, investigation, escalation, and resolution
Overhaul customer documentation and internal knowledge management systems in GitHub
Partner with Engineering and Product teams to improve reliability, observability, and customer self-service
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Technical Skills Required
Benefits & Perks
100% company-paid medical, dental, and vision coverage (with dependent contributions)
Full health, dental, vision, life, and disability coverage for Canadian employees (fully employer-paid)
401(k) or RRSP with generous company match
Flexible, remote-first work with monthly recharge days
Annual professional development stipend
Quarterly hackathons
Annual home office stipend
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Nice to Have
Experience with cloud data systems and debugging
Proven track record of improving support operations through automation
Experience with scalable on-call rotations and incident response management
Job Description
Come help us reimagine GrowthLoop’s technical support function from the ground up. You’ll own the customer support experience end to end, from the moment an issue comes in to the moment the customer confirms it’s fixed.
What You Will Do
Build and Lead Technical Support Engineering
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