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Technical Support Engineer (Founding Role)

Rec Gen • United States
Full Remote Visa Sponsorship
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AI Summary

Build and own the support function for a YC-backed SaaS company scaling rapidly. Resolve complex technical issues, improve documentation, and shape support processes for 600+ customers. Requires 2–10 years of experience in customer-facing technical roles with strong API/SQL/debugging skills.

Key Highlights
First Technical Support Engineer role for a YC-backed SaaS company
Build support function from the ground up for 600+ customers scaling to 1,000+
Direct collaboration with Engineering and Product teams on technical issues

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Key Responsibilities
Resolve complex technical issues for customers
Diagnose API, data, and workflow problems using logs, SQL, and debugging tools
Improve documentation, FAQs, and troubleshooting resources
Identify issue patterns and influence product priorities
Build operational foundation for support function scaling to 1,000+ customers
Work hands-on with customers in production environments
Technical Skills Required
APIs SQL Debugging

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Benefits & Perks
Equity in high-growth business
Visa support for TN candidates

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Nice to Have
Experience in customer-facing technical roles (Support, CSM, Solutions Engineering, Implementation)
Troubleshooting experience without rigid playbooks
Strong communication skills with both customers and engineers

Job Description

Rec Gen is partnered with a fast-growing, YC-backed SaaS company transforming a large, underserved industry. With over 600 paying customers and strong recurring revenue, they are hiring their first Technical Support Engineer to establish the support function from the ground up.

This is a founding role where you will:

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Job Overview
Posted Nov 10, 2026
Employment Full-time
Experience Mid-Senior level
Location United States
Category Networking
Company Rec Gen
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