Swooped
United States
Director of IT Services
- AI
- Server
- SLA
- Windows Server
AI Summary
Provide customer service support for network solutions, handling inquiries via email, phone, and CRM. Resolve complex technical issues and prioritize tasks based on service level agreements. Work independently in a fast-paced environment with excellent interpersonal and analytical skills.
Key Highlights
Fully remote role in Pacific Time Zone
11:00 AM – 8:00 PM PST schedule
Handles complex technical issues and escalations
Requires excellent interpersonal and analytical skills
Experience in fast-paced customer service environment
Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
Key Responsibilities
Deliver delegated Customer Service tasks assigned by a supervisor
Receive requests by email, telephone, or via CRM
Document issues within the CRM using specific guidelines
Run reports and analyze them to prioritize and resolve issues based on service level agreements
Research multiple system applications to identify root cause of complex issues
Resolve issues within own unit or outside unit, including outreach to internal or external resources
Respond to inquiries from clients, providers, and internal or external partners
Determine most effective response to inquiries, grievances, or complaints
Complete day-to-day tasks without immediate supervision
Resolve non-routine issues escalated from junior team members
Technical Skills Required
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Benefits & Perks
Medical
Dental
Vision
Health Savings Accounts
Flexible Spending Accounts
Life and AD&D Insurance
401(k)
Tuition Reimbursement
Job Description
At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.
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