H

IT User Support Engineer

hfm • Greece
Visa Sponsorship Relocation
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IT User Support Engineer providing Level 1 and Level 2 technical support for desktop hardware, operating systems, software, and productivity applications. Diagnose and troubleshoot hardware, software, computer systems, telephony, and network-related issues; manage onboarding/offboarding, asset inventories, remote support, and IT documentation. Requires 3+ years of similar experience, a degree or equivalent in Computer Science/IT, knowledge of Microsoft and Linux operating systems, and fluency in English and Greek.

Key Highlights
Level 1 and Level 2 technical support for desktop hardware, operating systems, software, and productivity applications
Diagnose and troubleshoot hardware, software, computer systems, telephony, and network-related issues
Manage employee onboarding and offboarding, including workstation setup, account provisioning, access permissions, and hardware installation
Maintain accurate IT asset inventories and IT documentation
Provide remote IT support, including VPN connectivity and remote access configuration
Key Responsibilities
Provide Level 1 and Level 2 technical support for desktop hardware, operating systems, software, and productivity applications
Diagnose and troubleshoot hardware, software, computer systems, telephony, and network-related issues
Respond promptly to IT support tickets and call-outs, ensuring timely resolution of technical issues
Manage employee onboarding and offboarding, including workstation setup, account provisioning, access permissions, and hardware installation
Maintain accurate IT asset inventories, including laptops, desktops, monitors, peripherals, and mobile devices
Provide remote IT support, including VPN connectivity, remote access configuration, and troubleshooting for off-site and travelling employees
Install, configure, and troubleshoot printers, scanners, network connections, and peripheral cabling, ensuring proper cable management
Maintain accurate IT documentation, follow internal policies and procedures, and collaborate with the team to provide 24/7 support when required
Technical Skills Required
Microsoft Windows Linux
Benefits & Perks
Hybrid Work Model (2 days working from home)
Comprehensive Health Insurance
Additional Paid Annual Leave
Birthday Leave
Meal Allowance
Udemy Business access
Referral Bonus Program
Summer Short Fridays (August)

Job Description

About Us

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets.

As we continue to expand, we are seeking a driven and strategic IT User Support Engineer to join our team.

Responsibilities

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