Air Apps
Germany
Database Administrator (DBA) - AI-Powered Platform
Networking Full-time 1h ago
- Python
- Nosql
- Mysql
- Postgresql
AI Summary
Provide Tier 1 & 2 technical support for a hybrid infrastructure supporting 350+ endpoints in Frankfurt, Germany. Manage incidents, service requests, and user accounts while ensuring SLA compliance and endpoint security. Requires experience with Windows, Microsoft 365, ITSM platforms, and a willingness to relocate to Germany.
Key Highlights
Support for 350+ endpoints and hybrid workers in a state-of-the-art Frankfurt office
Comprehensive relocation package including company apartment and visa assistance
Focus on reducing friction in the end-user experience and improving service efficiency
Looking to advance your IT & Network Engineering career with relocation support? Explore IT & Network Engineering Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.
Key Responsibilities
Provide Tier 1 & 2 technical support for employees across the studio, resolving hardware, software, access, and tool issues.
Manage incidents and service requests through the Service Desk, ensuring SLA and studio expectations are met.
Escalate complex issues to infrastructure teams or development teams where required.
Deploy, configure, maintain, and troubleshoot Windows workstations, endpoint devices, and applications.
Administer user accounts, permissions, Microsoft 365 services, and hybrid working technology.
Support endpoint security and contribute to maintaining a secure IT environment.
Manage hardware and software assets through inventory tracking & documentation.
Support joiner, mover, and leaver processes, including onboarding and offboarding.
Create and maintain technical documentation and knowledge base articles.
Technical Skills Required
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
Benefits & Perks
Relocation budget and flight coverage
Fully furnished company apartment for first three months
Free public transport pass
Gym membership at Fitness First
German language courses
24-28 days vacation per year
Interested in relocating to Germany? Check out our comprehensive Relocation Jobs in Germany page with detailed relocation packages and benefits.
Nice to Have
Experience supporting macOS and Linux systems
Experience in game development
Familiarity with Perforce, Git, Visual Studio, or similar development tools
Understanding of networking, virtualization, server infrastructure, and hybrid cloud environments
Experience with asset management and hardware systems
ITIL Foundation or equivalent service management experience
Job Description
Crytek is looking for a Service Desk Technician to join the IT Team in our new state-of-the-art office in Frankfurt, Germany.As a key member of our Service Desk team, you will work as part of the team supporting our hybrid infrastructure. You will support the day-to-day operations of our studio, ensuring the efficiency and performance of our studio, which includes 350+ endpoints, hybrid workers, and a mix of on-premises and cloud-based services. You will be expected to suggest improvements to our service, and work with the Service Desk team to improve this every day.
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