Senior Content Designer (Healthcare Digital Experience)

Félix • Canada

Remote

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AI Summary

Lead the development of patient-facing content for Felix’s end-to-end healthcare platform, shaping clear, engaging communication across product experiences and marketing channels. Combine strategic content design with hands-on writing, editing, and AI tool integration to build scalable, on-brand messaging. Establish best practices and mentor teams in a fast-paced startup environment.

Key Highlights

First content design hire at Felix, shaping the practice from the ground up

Collaborate with product, design, and marketing teams to align messaging with patient needs

Leverage AI tools to enhance content production, quality, and consistency at scale

Key Responsibilities

Define patient communication strategies, identifying key information needs and messaging priorities

Write and refine clear, engaging copy for product experiences, emails, push notifications, and other channels

Collaborate with cross-functional teams to ensure consistent storytelling across patient journeys

Simplify complex healthcare concepts into approachable language while maintaining accuracy

Develop AI-powered content guidelines, tools, and processes for scalable, high-quality output

Strengthen company-wide writing standards through feedback, coaching, and editorial guidance

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Technical Skills Required

Content Design UX Writing AI Writing Tools

Benefits & Perks

Full medical, dental, and vision benefits

Maternity/paternity policy

4 weeks vacation (3 weeks anytime + 1 week during holidays)

Competitive compensation

Stock option grant

Remote-first, work from anywhere in Canada

Professional development opportunities

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Nice to Have

Portfolio demonstrating hands-on experience in product and customer communications

Experience with clinical content accuracy and consistency

Familiarity with healthcare compliance and patient privacy standards

Job Description

About Felix

Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.

About the role

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