CRM Department Manager

decision management consultants • United Arab Emirates

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AI Summary

Lead and manage the CRM department for a leading international FX broker in Dubai, focusing on team leadership, strategy execution, and system optimization. Develop and execute CRM strategies to drive customer retention, engagement, and long-term client value across UK and European markets. Requires 5+ years of CRM experience, including 3 years in a leadership role within the Forex and CFD industry.

Key Highlights

Lead, mentor, and develop a team of CRM Specialists to ensure high performance and alignment with business objectives.

Develop and execute CRM strategies that support customer retention, engagement, reactivation, and long-term client value.

Oversee CRM system configuration, workflow design, integrations, upgrades, maintenance, and daily platform performance.

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Key Responsibilities

Lead, mentor, and develop a team of CRM Specialists to ensure high performance and alignment with business objectives.

Manage workload distribution, training, coaching, performance reviews, and KPI achievement across the CRM department.

Develop and execute CRM strategies that support customer retention, engagement, reactivation, and long-term client value.

Oversee CRM system configuration, workflow design, integrations, upgrades, maintenance, and daily platform performance.

Lead customer data analysis, behavioral insights, segmentation, and campaign performance evaluation.

Work closely with Sales, Marketing, Operations, Compliance, and Technology teams to ensure seamless customer experiences.

Continuously review, improve, and standardize CRM processes and operational workflows.

Technical Skills Required

CRM Systems Customer Segmentation Campaign Management

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Benefits & Perks

Salary up to AED 20000

Medical health insurance

Employment Visa

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Nice to Have

BI or reporting tool experience

European Nationality

Job Description

We're recruiting a CRM Department Manager on behalf of a international leading FX Broker based in Dubai.Our client is an online trading company specializing in Forex and CFDs, serving clients across the UK and European markets. The company utilizes the Meta Trader 4 (MT4) platform and focuses on delivering technology-driven trading solutions, client retention, conversion, and customer relationship management.Team Leadership & Department Management

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