Senior Business Process Consultant (ServiceNow Specialist) - Hybrid

A2G Consulting BV (A2G Technologies) • Netherlands

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AI Summary

Drive process improvements and digital transformation for clients as a Senior Business Process Consultant with deep ServiceNow expertise. Lead workflow optimization, customer workshops, and AI-driven solutions while mentoring junior consultants. Requires 8-10 years of experience in business process consulting and strong analytical, communication, and stakeholder management skills.

Key Highlights

Hybrid role (2 days remote, 3 days on-site) with possibility of extension beyond 12 months

Focus on ServiceNow workflows, process automation, and AI integration for business process optimization

Mentorship and team development responsibilities within a fast-growing consulting firm

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Key Responsibilities

Design and optimize workflows aligned with customer journeys and business objectives using ServiceNow

Lead customer workshops, gather requirements, and translate them into functional specifications and user stories

Define acceptance criteria, testing strategies, and knowledge transfer documentation for process improvements

Apply ServiceNow workflow capabilities and industry best practices to deliver scalable solutions

Identify automation opportunities and implement continuous process improvements with AI tools

Collaborate with customers, technical consultants, product teams, and stakeholders to resolve complex issues

Mentor junior Business Process Consultants and contribute to team development

Manage escalations and ensure successful project delivery at client sites

Technical Skills Required

ServiceNow Business Process Consulting Workflow Design

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Benefits & Perks

Competitive gross salary (market standard)

20 days of paid holiday per year

Certification charges reimbursement

Income tax return filing assistance

Visa sponsorship for candidate & dependants

Potential bonus

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Nice to Have

Understanding of AI concepts and tools for business process optimization

Experience in project management and independent delivery

Cross-functional collaboration skills across technical and business teams

Job Description

Contract: 12 months (subject to extension).

Location: Amsterdam, Netherlands.

Salary: Not a constraint for the right candidate!

Experience: 8-10 years.

Hybrid: 2 days Work from Home 3 days Work from Office

Your Profile & DNA:

We’re looking for a Business Process Consultant (BPC) with strong ServiceNow expertise to drive process improvements and help customers achieve their business goals.

Roles & Responsibilities

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