H

IT Support Analyst

Hays • United Kingdom
Relocation
This Job is No Longer Active This position is no longer accepting applications
AI Summary

Provide hands-on 1st and 2nd line technical support to internal customers, resolving incidents and service requests in a timely manner. Diagnose and resolve technical issues including user account administration, hardware faults, and software installations while maintaining IT documentation. Requires experience with Windows 10/11, Active Directory, networking fundamentals, and ITIL frameworks, with a full UK driving licence essential for site travel.

Key Highlights
Newly created permanent position due to organizational growth
5 days a week on-site in Guildford with travel between sites required
Salary around £38,000 with performance-related annual bonus

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Key Responsibilities
Provide hands-on 1st and 2nd line support, responding to incidents and service requests in a professional and timely manner
Diagnose and resolve a range of technical issues, including user account administration, password resets, multi-factor authentication support, software installations and hardware faults
Configure and deploy new hardware and software, supporting IT operations and maintenance activities
Maintain accurate IT documentation, assisting with hardware asset management and inventory control
Work closely with senior IT colleagues and third-party suppliers where escalation is required
Develop technical knowledge and contribute ideas for improving IT processes and enhancing the overall user experience
Technical Skills Required
Windows 10 and 11 Active Directory Networking fundamentals

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Benefits & Perks
Performance related annual bonus
36 days annual leave (inclusive of BH)
Optional private health and dental insurance
Salary sacrifice schemes incl. cycle to work
Pension contributions matched up to 10%
Annual employee medical
Training & development opportunities
Relocation assistance (where applicable)

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Nice to Have
VMware vSphere
Microsoft Exchange
Microsoft 365 administration
Cisco Meraki
Sophos Central
Backup solutions
Linux environments
CompTIA A+ certification
Microsoft certifications
ITIL Foundation certification

Job Description

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Job Overview
Posted Aug 28, 2026
Employment Full-time
Experience Not Applicable
Location United Kingdom
Category Networking
Company Hays
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