U

IT Support Manager (Specialist)

university of bath • United Kingdom
Relocation
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AI Summary

Lead a small team of second line IT Support Engineers supporting University learning, teaching, research, and administration. Deliver specialist IT and AV support, escalate incidents and changes, and collaborate across support teams. Requires line management experience, IT/AV support skills, IT Service Management knowledge, and familiarity with multiple operating systems.

Key Highlights
Lead a small team of second line IT Support Engineers
Support learning, teaching, research, and administrative activities
Act as escalation point for incidents and changes
Collaborate with other support teams
Fixed-term full-time role until 2nd August 2027

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Key Responsibilities
Lead a small team of second line IT Support Engineers
Support learning, teaching, research, and administrative activities
Deliver effective IT Delivery Service to the University
Act as point of escalation for incidents and changes
Provide technical expertise and line management
Assist in developing IT Delivery and Operations support services
Maintain positive relationships with customers and DDaT staff
Collaborate with colleagues from other Support teams
Technical Skills Required
Windows macOS Linux

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Benefits & Perks
Generous annual leave allowance with an additional 5 discretionary days
Generous employer contributory pension schemes
Cycle to work scheme
Electric vehicle salary sacrifice scheme
Staff discount at Team Bath gym
Discounted postgraduate tuition and language courses
Local discounts, including free entry to the Holburne Museum in Bath
Family-friendly workplace
Relocation allowance
Visa reimbursement and Interest-Free Loan
Employee assistance services through Health Assured

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Nice to Have
Experience supporting IT or Audio-Visual hardware, software, or services in an academic environment

Job Description

About The Role

You will lead a small team of second line IT Support Engineers supporting the learning, teaching, research, and administrative activities of the University. You will be actively involved in the day-to-day delivery of an effective IT Delivery Service to the University, acting as the point of escalation for incidents and changes and will provide technical expertise and line management in your area, whilst maintaining a supportive environment for your team members.

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Job Overview
Posted Nov 05, 2026
Employment Full-time
Experience Mid-Senior level
Location United Kingdom
Category Networking
Company university of bath
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