Holafly
Serbia
Network Quality & AI Automation Manager
- AI
- AWS
- Cloud
- Cloud Native
Z
Head of IT
Croatia
Full Remote
AI Summary
Lead the internal technology function into the AI era, owning systems, teams, and AI tooling. Develop a multi-year internal-platform strategy, automate workflows, and govern AI usage and cost.
Key Highlights
Lead the IT organisation and two teams: IT Support and IT Tooling & Automation
Own strategy, roadmap, budget, and vendor landscape for internal IT
Develop and implement AI tooling and adoption across the company
Key Responsibilities
Lead the IT organisation and two teams: IT Support and IT Tooling & Automation
Own strategy, roadmap, budget, and vendor landscape for internal IT
Develop and implement AI tooling and adoption across the company
Run IT as a product for employees: measure the experience, publish what you ship, and prioritise by business leverage
Own the business application landscape: administer, integrate, and continuously rationalise our business-critical SaaS systems
Design reliable, API-driven workflows and data synchronization across platforms
Automate everything worth automating: champion a code-first automation culture
Build and evolve the internal 'IT Golden Path': automated onboarding and offboarding, identity and access provisioning, and self-service for the common 80% of IT requests
Lead internal AI tooling and adoption: own the company's internal AI tool portfolio, evaluation, procurement, account and seat administration, usage and cost governance, and lifecycle
Partner closely with the AI Enablement function and the AI champions network: IT provides the tools, access, guardrails and administration; enablement embeds them into each team's daily work
Run IT service management, security and compliance: deliver superior, person-first IT support to a global, remote workforce, with root-cause analysis rather than symptom-fixing
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Technical Skills Required
Benefits & Perks
Total flexibility: 100% remote work
Join an innovation culture: encourage 'hacking' internal processes
Work with a modern tool and AI stack, with the freedom and budget to shape it
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Nice to Have
Experience with agentic platforms and protocols (e.g. MCP), the Claude / Gemini Enterprise / OpenAI / Copilot ecosystems, or building internal agents on LLM APIs
FinOps-style governance of AI and cloud spend (usage analytics, per-seat economics, chargeback or showback)
An SRE mindset applied to internal IT: SLIs/SLOs on the 'uptime' of the employee experience
Experience consolidating tool landscapes after growth or M&A
Job Description
At Zyte, we eat data for breakfast, and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 250 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data.
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