Social Discovery Group
Serbia
Senior Product Analyst & Future Product Analytics Team Lead (Remote)
- Data Analysis
- Saas
- SQL
AI Summary
Lead the end-to-end performance and reliability of Holafly’s global mobile network across 200+ destinations, defining premium travel connectivity standards. Architect AI-driven telemetry, automated steering of roaming, and closed-loop remediation systems to preempt service degradation before users are impacted. Require 12+ years in mobile network architecture with deep expertise in EPC/5GC, roaming protocols, and automation/tooling across MNO/MVNO/MVNE environments.
Key Highlights
Own end-to-end network performance and reliability across 200+ global destinations
Architect AI-driven telemetry, automated roaming steering, and self-healing infrastructure
Define and evolve the Holafly Network Quality Index (NQI) benchmarking framework
12+ years in mobile network architecture across MNO/MVNO/MVNE environments required
Proficiency in EPC/5GC protocols, Prometheus/Grafana, and automation/scripting essential
Key Responsibilities
Lead Global Quality Strategy: Define and execute the network quality roadmap to establish market-leading performance benchmarks across 200+ global destinations
Drive Real-Time Observability: Implement advanced monitoring systems to track critical GTP, LTE, and 4G/5G metrics, proactively stopping service degradation before it impacts users
Architect AI-Driven Telemetry and Predictive Intelligence: Deploy intelligent network telemetry across core roaming 4G/5G signaling and user-plane/radio traffic
Build Automation Systems: Integrate AI-powered diagnostics and self-healing infrastructure; develop GenAI-powered diagnostic agents and automated RCA pipelines
Conduct Technical Audits: Evaluate international MNO, MVNE, and IPX interconnects to ensure strict adherence to core SLAs
Define the Holafly Network Quality Index (NQI): Standardize composite metrics across attach success, latency, throughput, and coverage
Translate complex signaling telemetry into clear technical priorities and mentor operations teams
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Technical Skills Required
Benefits & Perks
100% Remote & Flexible Culture
Performance bonuses
Health coverage
Professional learning stipends
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Nice to Have
Hands-on experience with eSIM architecture (GSMA RSP standards, SM-DP+) or cloud deployment (Kubernetes, AWS/GCP)
Professional fluency in Spanish for seamless vendor collaboration
Job Description
Company Overview
Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity.
We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them.
The Role
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