Holafly
Serbia
Network Quality & AI Automation Manager
- AI
- AWS
- Cloud
- Cloud Native
AI Summary
Monarch Money seeks an IT Support Engineer to manage employee IT issues, maintain Mac-based systems, and automate workflows in a fully remote, high-growth environment. Focus on ticket resolution, SaaS administration, and documentation while leveraging AI for efficiency. Requires 2+ years in IT support, macOS expertise, and experience with cloud/remote tools like Okta, Google Workspace, and Iru/Kandji.
Key Highlights
Fully remote IT Support Engineer role with no office requirement
Focus on macOS support, SaaS administration, and IT automation in a high-growth startup
AI fluency and problem-solving skills are critical for the role
Key Responsibilities
Primary IT support for employees via ticketing platform (Serval)
SaaS administration and access management for Okta, Google Workspace, Slack, Notion, and Zoom
Mac fleet management using Iru (formerly Kandji) for provisioning, asset tracking, onboarding, and offboarding
Developing IT documentation, help articles, and automations to improve scalability
Collaborating with cross-functional teams to enhance IT operations using AI
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Technical Skills Required
Benefits & Perks
Fully remote work with flexible hours (9 AM – 2 PM PT synchronous collaboration)
Competitive cash and equity compensation
Unlimited PTO and a 3-day weekend every month (First Friday off)
Stipend for setting up an ideal working environment
Competitive benefit plans (e.g., medical, dental, vision, 401k in the US)
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Nice to Have
Experience with Serval, ConductorOne, 1Password, Cloudflare, CrowdStrike, Linear, Notion, or Zoom
Experience supporting onboarding/offboarding workflows with People Ops or Business Ops
Experience writing user-facing documentation or help articles
Familiarity with scripting (Bash, Python) or APIs and integrations
Job Description
About Us:
Monarch is a powerful, all-in-one personal finance platform designed to help simplify finances for users. We are a fully remote company, led by experienced entrepreneurs, focused on building a product people love using AI as a core operational tool.
The Role:
Monarch is seeking an IT Support Engineer to join our IT team during a period of rapid growth. Reporting directly to the IT Manager, you’ll be a primary point of contact for employee IT support, ensuring our fully remote, Mac-based environment runs smoothly. You’ll build documentation and automations to improve IT scalability.
What You’ll Do:
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