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Senior Technical Support Engineer - Voice AI Interface

United States
Visa Sponsorship
This Job is No Longer Active This position is no longer accepting applications
AI Summary

Delight customers with exceptional support, advocate for their needs, and drive product improvement. Shape customer perception of our voice AI interface used by millions.

Key Highlights
Deliver 11-star customer experience across all plans
Advocate for customers internally to improve product and features
Investigate and triage bugs end-to-end using AI tools

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Key Responsibilities
Resolve customer support tickets across billing, account, product, and technical issues
Deliver a consistently delightful experience to every customer, every time
Advocate for customers internally by surfacing product gaps, recurring pain points, and feature requests
Stay close to customer sentiment across support channels, app store reviews, social media, and community forums
Investigate and triage bugs end-to-end using AI tools
Manage ticket queues with attention to SLAs, priority tiers, and customer impact
Contribute to internal knowledge bases, support documentation, and process improvements
Identify trends across tickets and translate them into actionable insights for product, engineering, and leadership
Collaborate cross-functionally with security, compliance, billing, and engineering to resolve complex customer issues
Technical Skills Required
Customer Support AI Tools Bug Triage

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Benefits & Perks
Equity on employee-friendly terms
Health, dental and vision insurance (100% of premium on Anthem Blue Cross Gold PPO)
401(k) with up to 4% match
16 weeks of paid parental leave
Flexible time off and company holidays
High-spec laptop, monitor, and whisper-friendly microphone

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Nice to Have
Experience with support tooling like Pylon, Intercom, or Zendesk
Familiarity with Sentry, Linear, Notion, or similar engineering/ops tools
Background in SaaS, developer tools, or AI
Experience with Stripe billing or enterprise account management
You've built automations, internal tools, or workflows that made a support team more effective

Job Description

We're building the first voice interface a billion people use every day.Our first product, Flow, lets you talk instead of type anywhere on your computer or phone, and turns messy speech into polished text that is ready to send. It's scaled from $2M → $50M in ARR in under 12 months with millions of users and thousands of enterprise customers. Read the master plan →The team is still small enough that every person shapes what gets built.
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Job Overview
Posted Jul 31, 2026
Employment Full-time
Experience Not Applicable
Location United States
Category Networking
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