IT Support Specialist - Cloud & Endpoint Management

Jobgether • India

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Provide hands-on technical support for enterprise IT environments. Troubleshoot, automate, and improve IT processes. Collaborate with internal teams to enhance security and user experiences.

Key Highlights

Support critical cloud-based systems and endpoint management platforms

Troubleshoot technical issues and automate processes

Collaborate with internal teams to strengthen security practices

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Key Responsibilities

Administer and optimize Microsoft Intune, Jamf Pro, Microsoft Entra ID, and core Microsoft 365 services

Manage device enrollment, configuration profiles, compliance policies, application deployments, patching, and endpoint lifecycle activities

Troubleshoot Windows and macOS device issues, authentication challenges, application problems, and access-related incidents

Review and enhance Conditional Access policies, role assignments, device-based access controls, and least-privilege configurations

Develop PowerShell scripts and automation solutions to reduce repetitive tasks and improve operational efficiency

Perform root-cause analysis to identify recurring technical issues and implement long-term fixes

Support application deployment, device compliance management, and configuration improvements

Maintain accurate technical documentation, procedures, and knowledge-sharing materials

Provide guidance and knowledge transfer to internal IT teams

Manage multiple support priorities while ensuring timely resolution of tickets and technical requests

Follow security best practices and contribute to maintaining a secure cloud-first IT environment

Technical Skills Required

Microsoft Intune Jamf Pro Microsoft 365 PowerShell scripting

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Benefits & Perks

Fully remote work opportunity

Short-term 3-month engagement

Job Description

This role provides hands-on technical support for enterprise IT environments, helping maintain secure, reliable, and efficient workplace technology operations.You will support critical cloud-based systems, endpoint management platforms, and Microsoft 365 services in a fast-paced technical environment.The position focuses on troubleshooting, automation, device lifecycle management, and improving IT processes through proactive solutions.You will collaborate with internal teams to resolve technical challenges, strengthen security practices, and enhance user experiences.

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