Help Desk Engineer

Jobgether • India

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Provide first-line technical support for users in a remote-first environment, resolving hardware, software, and network issues. Manage user requests, maintain IT systems, and ensure compliance with SLAs and security standards. Requires 2-5 years of IT help desk experience and strong Windows/Office troubleshooting skills.

Key Highlights

First point of contact for technical issues via phone, email, chat, and ticketing platforms

Diagnose and resolve hardware, software, OS, and network problems

Manage incidents using ITSM tools and maintain technical documentation

Support Windows, Microsoft Office, Active Directory, and basic networking concepts

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Key Responsibilities

Serve as the first point of contact for users requiring technical assistance through phone, email, chat, and ticketing platforms

Diagnose and resolve hardware, software, operating system, and network-related issues while providing a high-quality user experience

Log, prioritize, track, and update incidents and service requests using IT service management (ITSM) tools

Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals

Support users with Windows operating systems, Microsoft Office applications, email clients, and business software troubleshooting

Assist with password resets, account management, access permissions, and basic security-related requests

Perform system installations, software updates, upgrades, and routine maintenance activities

Escalate complex technical issues to appropriate teams while maintaining ownership and communication until resolution

Create and maintain technical documentation, troubleshooting guides, and knowledge base resources

Identify recurring issues and recommend improvements to increase support efficiency and user satisfaction

Support employee onboarding and offboarding processes, including device setup and account provisioning

Ensure compliance with IT policies, security standards, and service level agreements (SLAs)

Technical Skills Required

Windows operating systems Microsoft Office Suite Active Directory Basic networking (TCP/IP, DNS, DHCP, VPN)

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Benefits & Perks

Fully remote work opportunity within India

Competitive compensation package

Exposure to modern IT service management tools

Flexible remote working environment

Job Description

This role offers the opportunity to provide essential technical support and ensure a seamless technology experience for users in a remote-first environment.You will act as the first point of contact for technical issues, helping diagnose, resolve, and prevent IT-related challenges.The position combines customer service excellence with hands-on troubleshooting across hardware, software, operating systems, and networks.You will support daily IT operations while contributing to improved processes, documentation, and user satisfaction.The role requires strong problem-solving skills, technical knowledge, and the ability to communicate effectively with diverse users.

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