Associate Systems Support Engineer

Jobgether • India

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Provide technical support and troubleshoot system issues for enterprise technology environments. Resolve product, system, and application problems through multiple support channels. Requires foundational IT support experience and Windows administration skills.

Key Highlights

Full-time remote opportunity based in India

Level 1 troubleshooting with escalation to specialized teams

Windows Server environments and virtualization experience

ITIL framework knowledge and ticket management

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Key Responsibilities

Interacting with internal and external customers to troubleshoot and resolve product, system, and application-related issues

Diagnosing and resolving technical problems through telephone, internet, and remote support channels

Managing inbound support tickets, documenting customer issues, and maintaining accurate records of troubleshooting activities

Monitoring infrastructure and application events to identify potential issues and support system stability

Performing Level 1 troubleshooting and escalating complex incidents to specialized technical teams when required

Participating in technical bridge calls and supporting incident management processes

Documenting technical solutions and creating knowledge resources to support team learning and operational efficiency

Collaborating with product development teams to report recurring issues and contribute to product improvements

Managing ticket queues and ensuring timely resolution of assigned support requests

Staying updated on product changes, new technologies, and evolving technical practices

Technical Skills Required

Windows Server SQL ITIL

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Benefits & Perks

Fully remote work opportunity

Professional growth opportunities

Comprehensive benefits package

Job Description

This is a full-time remote opportunity for an IT support professional responsible for troubleshooting, maintaining, and improving enterprise technology environments.The role focuses on providing technical assistance, resolving system issues, and ensuring reliable performance across applications and infrastructure.You will work closely with customers, internal teams, and technical specialists to diagnose problems and deliver effective solutions.This position offers hands-on exposure to Windows environments, virtualization, databases, and IT service management processes.

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