IT Operations Engineer

Jobgether • India

Remote

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AI Summary

High-impact IT Operations role in a fast-scaling, fully remote environment supporting a distributed team. Own end-to-end IT operations, ensuring seamless employee onboarding, device management, and day-to-day technical support. Build scalable automations and internal tools using APIs and LLMs to eliminate repetitive manual work.

Key Highlights

Manage day-to-day IT support operations for a growing remote team

Design, build, and maintain automations across tools to reduce manual workload

Develop and maintain internal scripts and tools leveraging APIs and LLMs to streamline onboarding, ticket triage, documentation, and IT workflows

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Key Responsibilities

Manage day-to-day IT support operations for a growing remote team, resolving a high volume of tickets related to access, devices, accounts, and general technical issues

Own the full device lifecycle including procurement, configuration, deployment, tracking, and recovery of company laptops

Design, build, and maintain automations across tools such as identity management, ticketing systems, communication platforms, and workflow automation tools to reduce manual workload

Technical Skills Required

Python Identity and access management systems (Okta) MDM solutions (Kandji, Jamf, Intune)

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Benefits & Perks

Fully remote work environment with flexibility and autonomy

Opportunity to work at the intersection of IT operations, automation, and AI-driven tooling

High ownership role with direct impact on scaling internal systems and processes

Job Description

This is a high-impact IT Operations role in a fast-scaling, fully remote environment supporting a distributed team of around 75 employees. You will own end-to-end IT operations, ensuring seamless employee onboarding, device management, and day-to-day technical support across the organization. The role blends traditional IT support with modern automation, giving you ownership of tools, workflows, and systems that directly shape operational efficiency. You will work closely with security and finance stakeholders to ensure strong governance, compliance, and cost optimization across the tech stack. A key part of the role involves building scalable automations and internal tools using APIs and LLMs to eliminate repetitive manual work. This is an ideal position for someone who enjoys both hands-on IT support and engineering solutions that scale. You will operate in a highly collaborative, remote-first setup where documentation, clarity, and ownership are essential.

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