Senior IT Support Engineer - Global Remote Role

Jobgether • India

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Provide first-line IT support, improve systems, collaborate cross-functionally in a fast-scaling global organization. Requires 2+ years of IT support experience, macOS expertise, and identity management knowledge.

Key Highlights

High-impact, fully remote IT support role

Collaborate with cross-functional teams to improve IT systems

Proactive problem-solving and system optimization

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Key Responsibilities

Act as primary IT support contact for employees

Manage user lifecycle processes

Troubleshoot and administer systems

Identify recurring issues and improve efficiency

Collaborate with cross-functional teams to improve IT systems

Technical Skills Required

macOS support Identity and access management Endpoint management tools (e.g., Jamf)

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Benefits & Perks

Competitive compensation package

Fully remote work setup

Equity participation and bonus eligibility

Job Description

This is a high-impact, fully remote IT support role within a fast-scaling global organization operating across multiple regions and time zones. You will be the first line of technical support for employees, ensuring smooth day-to-day operations across hardware, software, and identity systems. The role goes beyond traditional ticket resolution, focusing on improving systems, reducing recurring issues, and enhancing the overall employee IT experience. You will collaborate closely with Engineering, People Operations, and Security teams to maintain secure and efficient access across the organization. This position is ideal for someone who enjoys solving technical problems while also building long-term improvements. It combines hands-on IT support with opportunities to automate and optimize internal workflows.

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