Senior Customer and Product Marketing Manager

Jobgether • Canada

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

This role is responsible for shaping how enterprise customers understand innovative AI solutions. The position blends strategic messaging, customer advocacy, and launch execution to drive pipeline growth. The ideal candidate has 5+ years of experience in Product Marketing, Customer Marketing, or Solutions Marketing within SaaS, AI, or contact center technology.

Key Highlights

Develop and execute industry messaging, solution positioning, and use-case narratives

Lead go-to-market planning and execution for product launches

Build and manage customer advocacy programs

Interested in remote work opportunities in Marketing & Sale? Discover Marketing & Sale Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.

Key Responsibilities

Develop and execute industry messaging, solution positioning, and use-case narratives aligned with product strategy and market needs

Lead go-to-market planning and execution for product launches, including enablement, coordination, and post-launch optimization

Build and manage customer advocacy programs, including case studies, references, testimonials, and success stories

Technical Skills Required

SaaS AI Contact center technology

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

Benefits & Perks

Competitive compensation

Equity participation

Fully remote-first work environment

Comprehensive health, dental, vision, and wellness benefits

Job Description

This role sits at the intersection of product marketing, customer storytelling, and go-to-market strategy within a fast-evolving AI-driven SaaS environment. You will shape how enterprise customers and the market understand innovative AI solutions designed to transform customer service operations. The position blends strategic messaging, customer advocacy, and launch execution to drive pipeline growth, retention, and expansion. You will collaborate closely with product, sales, and marketing teams to translate complex technology into compelling narratives and real-world use cases. This is a high-impact role where storytelling directly influences revenue performance and customer adoption. You will also build programs that amplify customer voices and strengthen long-term engagement. The environment is fast-paced, collaborative, and deeply focused on innovation in AI-powered customer experience.

Want the full job description? Read the complete details on LinkedIn, the original posting.

Continue on LinkedIn

This is a short excerpt. All rights to the full description belong to its original publisher.