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Senior Systems Administrator - Service Management

United States
Full Remote
This Job is No Longer Active This position is no longer accepting applications
AI Summary

Join our team as a Senior Systems Administrator - Service Management to support IT and business support teams. This 100% remote contract role offers a competitive hourly rate of $85-$90. As a key member of our service management function, you will be responsible for administering the Service Management platform and providing consultation and subject matter expertise.

Key Highlights
Administer the Service Management platform
Provide consultation and subject matter expertise
Support IT and business support teams

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Key Responsibilities
Become the resident expert on advanced team features for the company's current service desk, asset management, and change control platform.
Manage and administer the daily operations of cloud-based internal infrastructure on the service management platform and connected systems.
Maintain and the service management platform's enhancements and releases.
Schedules, installs, tests system software upgrades, changes; maintain a relevant changelog.
Troubleshoot and resolve any software performance issues.
Work collaboratively with Governance, EPMO, Sales, Ops, and Technology teams to understand, triage, and support the needs of the organization.
Develop reporting capabilities and metrics for senior management.
Implement and automate workflows within and across systems, such as bulk ticket creation, reporting, and user attribute maintenance; leverage technologies such as Python, Azure, and Microsoft Power Platform.
Be the primary technical point of contact with third-party system providers and consultants connected to the platform.
Identify operational weaknesses and help improve or innovate new processes.
Perform other duties as assigned.
Technical Skills Required
SolarWinds Service Desk Freshservice Zendesk Azure Okta HTTP requests Asana Trello JIRA Python Microsoft Power Platform Gitlab

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Benefits & Perks
100% remote contract role
Competitive hourly rate of $85-$90

Job Description

Our client is seeking a Systems Administrator, Service management to join their team with a focus on company's service management function, supporting IT and business support teams. This is 100% REMOTE contract role and W2 hourly rate range is $85.00 - $90.The System Administrator, Service Management plays an important role in the organization by performing several tasks related to the company's service management function, supporting IT and business support teams. The role is primarily responsible for administering the Service Management platform and providing consultation and subject matter expertise for team efficiency improvements, further integration with other systems, and maintaining...

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Job Overview
Posted May 08, 2026
Employment Contract
Experience Not Applicable
Location United States
Category Networking
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