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AI Summary
Own day-to-day IT operations for a remote-first company, including service desk support, user access management, macOS fleet administration, security alert triage, and compliance documentation. Requires 5+ years in IT systems administration, hands-on experience with Google Workspace, AWS, and macOS MDM, and comfort with scripting/automation. Must prioritize tasks independently and document processes clearly.
Key Highlights
5+ years of IT systems administration experience required
Hands-on experience with Google Workspace, AWS, and macOS MDM
Must be comfortable with scripting (shell/Python) and security tooling
Key Responsibilities
Own and triage IT service desk requests for a fully remote team
Manage user access provisioning, changes, and removals across Google Workspace, Slack, AWS, and SaaS tools
Administer macOS fleet via MDM, including procurement, repair, and inventory management
Support security program by triaging alerts from tools like Wiz, Datadog, and endpoint protection
Collect and organize evidence for SOC 2 and PCI audits
Document processes, write runbooks, and recommend IT policy improvements using automation
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Technical Skills Required
Benefits & Perks
Unlimited PTO
Mental health support (meditation app + wellness hour)
Remote work stipend
Comprehensive medical, dental, and vision options
Equity and 401(k)
Generous parental leave
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Nice to Have
Experience supporting SOC 2 or PCI audits
Experience with Wiz or Datadog
Experience working alongside software engineers in a SaaS company
Job Description
Sure is hiring an IT Systems Engineer to oversee day-to-day IT operations for a fully remote company, including service desk support, user access provisioning, macOS fleet management, security alert triage, and compliance documentation.
The role involves owning the service desk, managing user access across Google Workspace, Slack, AWS, and other SaaS tools, administering the Mac fleet via MDM, supporting the security program, and collecting evidence for SOC 2 and PCI audits. You will also write runbooks, document processes, and recommend improvements to IT policies and tools using AI and scripting.
Key responsibilities include:
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