Holafly
Serbia
Network Quality & AI Automation Manager
- AI
- AWS
- Cloud
- Cloud Native
A
IT Support Specialist
Canada
Full Remote
AI Summary
Provide first-line technical support for hardware, software, and access-related issues. Troubleshoot and resolve issues related to Windows 11, Microsoft 365, and other systems. Maintain accurate IT asset records and support equipment lifecycle management.
Key Highlights
Proactive and service-oriented IT Support Specialist
First point of contact for employees experiencing technical issues
Maintain a smooth day-to-day technology experience across the organization
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Key Responsibilities
Provide first-line technical support for hardware, software, and access-related issues
Troubleshoot and resolve issues related to Windows 11, Microsoft 365, and other systems
Maintain accurate IT asset records and support equipment lifecycle management
Assist with VPN connectivity and general network-related user issues
Monitor cybersecurity alerts and escalate incidents in line with established procedures
Technical Skills Required
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Benefits & Perks
Fully remote work environment
Health, Dental & Vision benefits
RRSP Matching
Employee Assistance Program (EAP)
Career Development & Progression opportunities
Paid Vacation and Sick days
Flex Fridays in Summer
Week off between Christmas and New Years'
Job Description
Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and continents discover relevant journalists and influencers, make meaningful connections with the media, amplify their stories, monitor media coverage and social conversations, and report on the impact of their public relations activities. Agility is one of the fastest-growing companies in the PR tech space and it’s recognized by users on G2 for ease of use, quick implementation, and outstanding customer service.
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