Quality Development Lead

Salmon Group Ltd • Kazakhstan

Relocation

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AI Summary

Drive the next stage of evolution of the Quality function by building a structured quality framework, strengthening metrics architecture, and ensuring insights lead to tangible improvements in operations and product.

Key Highlights

Transform Quality from a predominantly audit-based process into a scalable, insight-driven system

Design and implement a structured quality system across the full customer journey

Establish a clear definition of high-quality resolution focused on customer outcomes

Key Responsibilities

Design and implement a structured quality system across the full customer journey

Establish a clear definition of high-quality resolution focused on customer outcomes

Translate insights into action by building structured reporting for operations, business, training, and product teams

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Technical Skills Required

Quality assessment tools AI scoring CSAT/NPS/CES Self-service and back-office analytics Analytics and monitoring tools

Benefits & Perks

Relocation support

Medical insurance

Health and wellness benefits

Program of events and activities

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Nice to Have

Experience implementing AI-driven quality tools

Understanding of self-service systems

Knowledge of root cause analysis methodologies

Job Description

We are looking for a Quality Development Lead to drive the next stage of evolution of our Quality function.This role is focused on building a structured quality framework that spans the entire customer journey, strengthening the metrics architecture, and ensuring that insights consistently lead to tangible improvements in both operations and product.Today, the Quality Development function is centered around audit execution and evaluation control. To move forward, we need a product-oriented leader who will own the strategic roadmap, design a comprehensive metrics system, and align cross-functional teams around shared quality goals.

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