Quality Development Lead

Salmon Group Ltd • Kazakhstan

Relocation

This Job is No Longer Active This position is no longer accepting applications

AI Summary

We are looking for a Quality Development Lead to drive the next stage of evolution of our Quality function. This role is focused on building a structured quality framework that spans the entire customer journey. The successful candidate will own the strategic roadmap, design a comprehensive metrics system, and align cross-functional teams around shared quality goals.

Key Highlights

Building a structured quality framework

Designing a comprehensive metrics system

Aligning cross-functional teams around shared quality goals

Key Responsibilities

Design and implement a structured quality system

Define and implement quality assessment tools

Establish a clear definition of high-quality resolution

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Technical Skills Required

Systems thinking Service quality metrics Analytics and monitoring tools

Benefits & Perks

Relocation support

Medical insurance

Health and wellness benefits

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Nice to Have

Experience implementing AI-driven quality tools

Understanding of self-service systems

Job Description

We are looking for a Quality Development Lead to drive the next stage of evolution of our Quality function.This role is focused on building a structured quality framework that spans the entire customer journey, strengthening the metrics architecture, and ensuring that insights consistently lead to tangible improvements in both operations and product.Today, the Quality Development function is centered around audit execution and evaluation control. To move forward, we need a product-oriented leader who will own the strategic roadmap, design a comprehensive metrics system, and align cross-functional teams around shared quality goals.

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