Product Manager - Quality Framework Development

Salmon Group Ltd • Kazakhstan

Relocation

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AI Summary

Lead the next stage of development of the Quality function. Build a structured quality framework that covers the full customer journey. Develop a robust metrics system and drive cross-functional alignment.

Key Highlights

Transform Quality from an audit-focused process into a scalable, insight-driven system

Design and implement a structured quality system across the full customer journey

Define and implement quality assessment tools and metrics

Key Responsibilities

Design and implement a structured quality system across the full customer journey

Define and implement quality assessment tools and metrics

Establish a clear definition of high-quality resolution focused on customer outcomes

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Technical Skills Required

Systems thinking Service quality metrics Analytics and monitoring tools

Benefits & Perks

Passionate international team

Rapid professional growth

Reward for performance and long-term success

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Nice to Have

Experience implementing AI-driven quality tools

Understanding of self-service systems and proactive communication strategies

Job Description

About the Role

We’re looking for a Product Manager to lead the next stage of development of the Quality function.

The objective of this role is to build a structured quality framework that covers the full customer journey, strengthen the metrics architecture, and ensure that quality insights consistently translate into operational and product improvements.

Today, the QD function is primarily focused on audit execution and evaluation control. To move forward, we need a dedicated Product Manager who will own the strategic roadmap, develop a robust metrics system, and drive cross-functional alignment.

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