Director of Global Payroll Customer Services

Jobgether • Saudi Arabia

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead a global payroll customer services organization, shaping strategy and delivery of world-class support. Oversee end-to-end service operations and drive innovation and operational excellence. Build and mentor high-performing teams and champion automation.

Key Highlights

Lead global payroll customer services organization

Shape strategy and delivery of world-class support

Drive innovation and operational excellence

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Key Responsibilities

Define and execute the global strategy for payroll customer services

Design and lead a high-performance, 24/7 service model

Build, lead, and develop a global management team

Drive operational efficiency through automation and process optimization

Partner closely with payroll operations, compliance, legal, tax, implementation, product, and engineering teams

Technical Skills Required

Payroll HR services Compliance and regulatory frameworks Customer service management platforms Analytics tools Operational systems

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Benefits & Perks

Competitive salary package

Fully remote role with flexible working hours

Flexible paid time off

16 weeks of paid parental leave

Comprehensive mental health and wellbeing support

Stock options

Learning and professional development budget

Home office setup budget and IT equipment

Budget for coworking spaces and local in-person team events

Job Description

In this role, you will lead a global payroll customer services organization, shaping the strategy, structure, and delivery of world-class support across multiple regions. You will oversee end-to-end service operations, ensuring seamless, compliant, and high-quality payroll experiences for customers and internal stakeholders alike. Working closely with cross-functional partners, you will drive innovation, operational excellence, and continuous improvement at scale. You will build and mentor high-performing teams, champion automation, and transform complex processes into efficient, customer-centric solutions. This position offers a unique opportunity to influence business outcomes, elevate service standards, and contribute to global growth. The environment is fast-paced, international, and fully remote, offering high autonomy, strategic ownership, and meaningful impact.

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