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Manager, Digital Client Success
United States
Full Remote
AI Summary
Lead a team of Client Success Managers and/or Specialists to drive client retention, product adoption, and account growth. Ensure consistent execution of core Client Success processes and partner with senior leadership on hiring, performance management, and retention initiatives.
Key Highlights
Lead a team of Client Success Managers and/or Specialists
Drive client retention, product adoption, and account growth
Ensure consistent execution of core Client Success processes
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Key Responsibilities
Lead, coach, and develop a team of Client Success Managers and/or Specialists
Oversee day-to-day client activity and ensure effective use of CS technology and systems
Conduct regular 1:1s and team meetings focused on client health, renewals, escalations, and performance trends
Technical Skills Required
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Benefits & Perks
100% remote employment opportunities
Job Description
Finalsite will transform the way school communities engage with their schools.The Manager, Digital Client Success leads a team of Client Success Managers and/or Specialists responsible for driving client retention, product adoption, and account growth across Finalsite’s digitally scaled client segment. This role focuses on delivering consistent, high-quality client engagement through technology-enabled workflows in a high-volume environment.
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