Remotehunter
United States
IT Support Specialist (Remote)
- AI
- Bash
- Identity And Access Management
- Powershell
R
IT Support Specialist (Remote, US)
United States
Full Remote
AI Summary
Rula is seeking a customer-focused IT Support Specialist to join their remote-first IT Service Desk. This role involves providing technical assistance, troubleshooting hardware/software, and maintaining the IT knowledge base. The ideal candidate will have 2+ years of experience in a Help Desk/Service Desk role, supporting macOS, and managing workloads via ticketing platforms. This position offers a 100% remote work environment within most US states, comprehensive benefits, and a focus on employee well-being.
Key Highlights
Provide technical assistance and troubleshoot hardware/software issues.
Maintain a secure, efficient, and reliable tech environment.
Support Apple macOS and manage workloads via a Service Desk ticketing platform.
Create and maintain process documentation.
Work remotely within most US states (excluding Hawaii).
Technical Skills Required
Benefits & Perks
100% remote work environment
Attractive pay and benefits
Comprehensive health benefits (medical, dental, vision, life, disability, FSA/HSA)
401(k) plan access
Generous time-off policies (including 2 company-wide shutdown weeks)
Paid parental leave
Employee Assistance Program (EAP)
New hire home office stipend
Quarterly department stipend
Wellness events and lunch & learns
Community and employee resource groups
Job Description
We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.
Want the full job description?
Read the complete details on LinkedIn, the original posting.
Continue on LinkedIn
This is a short excerpt. All rights to the full description belong to its original publisher.
Keep exploring
Similar Jobs
Explore other opportunities that match your interests
Recruiterforge
United States
Systems Administrator
- Ansible
- Cloud
- Configuration Management
- Dhcp
Talenthop
United States
Desktop Support Engineer
- Active Directory
- Dhcp
- DNS
- Group Policy
Remote Work Guides
Practical guides for finding and thriving in remote roles.
How to Get a Remote Job with No Experience
Getting a remote job with no experience is possible if the job seeker knows where to look and how to present their skills. Entry‑l...
Read Article
Do Remote Jobs Provide Equipment?
You might be wondering if your new employer will pay for your home office setup or if you’ll have to cover the costs yourself. The...
Read Article
What Are the Highest-Paying Remote Jobs?
If you’re looking for a career that offers a great income and the ability to work from anywhere, you’re not the only one. The job...
Read Article
Which Companies Offer Remote Jobs?
Advances in technology have made remote jobs more popular than before. Many companies now allow employees to work from home either...
Read ArticleSubscribe to our newsletter
New visa sponsorship, relocation and remote tech jobs, delivered to your inbox.