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Helpdesk and IT Support Engineer (Japanese-speaking)

Centre People Appointments • Germany
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AI Summary

A Japanese IT service provider seeks a Japanese-speaking Helpdesk and IT Support Engineer to support business customers in Düsseldorf. Provides 1st and 2nd line IT support across desktop, Microsoft 365, servers, and network environments on-site. Requires at least 3 years' IT support or systems administration experience with business-level English and Japanese.

Key Highlights
1st and 2nd line IT support for Japanese business customers in Düsseldorf
Strong Microsoft environment experience (Windows, M365, Entra ID, Intune, Windows Server)
Networking knowledge including LAN/WAN/WLAN, switching, routing, firewalls, and VPNs required
Business-level English and Japanese; minimum 3 years IT support experience
€50,000–55,000 annual salary, full-time onsite, visa support available

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Key Responsibilities
Provide 1st and 2nd line IT support to Japanese business customers via telephone, email, ticket systems, remote access, and onsite
Troubleshoot Windows, Microsoft 365, Entra ID, Intune, Windows Server, and LAN/WAN/WLAN environments
Install, configure, maintain, and troubleshoot user devices and IT systems
Support server and network administration, regular system checks, and preventive maintenance
Participate in IT projects including PC roll-outs, system migrations, network deployments, and application deployments
Maintain IT asset records, technical documentation, warranties, and support information
Act as a final escalation engineer for selected customers and maintain customer relationships
Support pre-sales activities including system design, product selection, and proposals
Technical Skills Required
IT Support Networking Microsoft 365

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Benefits & Perks
Visa support available

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Nice to Have
Microsoft or Cisco certifications
Linux / Unix experience
Driving licence
Experience working for an IT service provider and supporting multiple customers

Job Description

A Japanese IT service provider is currently recruiting a Japanese-speaking Helpdesk and IT Support Engineer to support Japanese business customers in Düsseldorf.

The role provides 1st and 2nd line IT support across desktop, Microsoft 365, servers, and network environments. You will work primarily onsite at customer offices near Düsseldorf, with the remainder of the month spent at the company's office.

The successful candidate should have at least 3 years of IT support or systems administration experience, strong troubleshooting skills, and business-level English and Japanese or German.

Main Responsibilities

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Job Overview
Posted Nov 11, 2026
Employment Full-time
Experience Associate
Location Germany
Category Networking
Company Centre People Appointments
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