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Customer Integration Engineer (Autonomous Driving Technology) - Germany
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AI Summary
Lead regulatory compliance controls for N26’s customer interactions across 24 markets. Design, implement, and document compliance mechanisms for internal review, audits, and BaFin oversight. Requires 5+ years in regulated financial compliance, audit, or internal controls with German fluency (C1) and English proficiency.
Key Highlights
Design, implement, and document regulatory controls for customer interactions and compliance oversight across 24 markets.
Lead risk-based complaint analysis and translate findings into product/process improvements.
Collaborate with Compliance, Risk Management, Internal Audit, and external auditors for regulatory compliance.
5+ years of experience in audit, assurance, internal controls, or compliance in a regulated financial environment.
Fluent in German (C1) and English required.
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Key Responsibilities
Design and implement regulatory controls for customer interactions and compliance oversight.
Conduct risk-based complaint analysis and translate findings into product/process improvements.
Collaborate with Compliance, Risk Management, Internal Audit, and external auditors.
Document and provide evidence for regulatory compliance reviews.
Lead the operationalization of regulatory requirements across 24 markets.
Technical Skills Required
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Benefits & Perks
Clear mandate with defined timeline and budget for implementation
Direct contact with Internal Audit, external auditors, and supervisory authorities
Berlin-based hybrid role with relocation assistance and visa support if needed
Training budget, home office budget, fitness subsidies, language app subscriptions, public transport allowances, N26 Premium account, and additional vacation day per year
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Nice to Have
Experience in complaint handling, dispute resolution, or ombudsman procedures.
Knowledge of BaFin circulars and PSD2 deadlines.
Experience with case management and BI tools (e.g., Salesforce, Metabase).
Leadership experience in audit teams or workstreams.
Job Description
Under the supervision of the BaFin, N26 manages interactions with 7 million customers across 24 markets. As part of an ambitious initiative to strengthen compliance in these interactions, we are creating a position to lead the operationalization of the regulatory dimension in customer interactions and with authorities.
You will be responsible for overseeing the control function: designing control mechanisms, documenting them, and providing evidence that will be reviewed by the Internal Audit, external auditors, and the supervisory authority. You will be involved at a stage where key design and direction decisions are still being made—not just retrospectively.
What you will be responsible for:
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