Couchbase
United States
Senior Product Manager, AI
- AI
- AWS
- Cloud
- Couchbase
AI Summary
Twilio seeks a Senior Principal Product Manager to own the strategic roadmap for foundational services, APIs, and infrastructure on the Developer Platform. You will shift platform engineering from reactive support into proactive self-service experiences, introducing golden paths, developer portals, and documentation-as-code. Requires 12+ years of product management experience building large-scale cloud-native commerce systems.
Key Highlights
Own the multi-quarter platform roadmap balancing technical debt, scalability, and feature velocity
Shift platform from reactive ticket-based support to proactive self-service with golden paths and developer portals
Partner with Engineering, Architecture, and Security to ensure extensible and compliant platform solutions
Define and measure success using DORA metrics, adoption rates, and reliability KPIs
12+ years PM experience building large-scale cloud-native commerce systems
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Key Responsibilities
Own the Platform Roadmap and drive multi-quarter strategy for foundational services
Transition platform to self-service with paved roads and service catalogs
Lead cross-functional integration with Engineering, Architecture, and Security
Drive developer productivity improvements in APIs, SDKs, and sandbox environments
Establish KPI dashboards and governance frameworks to track adoption and reliability
Act as the voice of the Twilio platform across the organization
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Technical Skills Required
Job Description
Who we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
Hiring and how we work
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