ICF
United States
Quality Assurance Analyst (Salesforce) - Remote
- Confluence
- Jira
- Prototypes
- Saas
AI Summary
Leads a distributed test automation team, architecting AI-enabled CI/CD quality systems for cloud-based voice/media/contact-center platforms. Responsible for designing test harnesses, CI/CD integrations, performance/chaos engineering, and observability workflows. Requires 10+ years in software/QA leadership with hands-on Python/TypeScript, Playwright, and cloud-native expertise.
Key Highlights
Fully remote role with no residency restrictions
Leadership of a distributed test automation team
AI-enabled CI/CD quality system for cloud-based communication platforms
Key Responsibilities
Lead and mentor a remote automation team, setting standards and ensuring delivery quality
Architect and implement automation tests across UI, API, service-level, and end-to-end customer journeys
Integrate tests into CI/CD pipelines and GitOps workflows for deployment verification
Develop test harnesses for voice, media, and contact-center protocols and features
Manage performance engineering including load, stress, and capacity testing
Introduce chaos engineering scenarios with safeguards to test system resilience
Build workflows for test generation, execution, flaky-test diagnosis, and self-healing pipelines
Utilize observability tools for troubleshooting across multiple system layers
Collaborate with platform, security, and release teams on compliance and readiness
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Technical Skills Required
Benefits & Perks
Medical insurance
Dental insurance
401(k) retirement plan
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Nice to Have
Experience applying AI tools and agentic workflows in test engineering
Cloud-native expertise including Kubernetes, Linux, networking, and observability stacks
Experience testing real-time voice/media or contact-center systems with protocol-level knowledge
Job Description
This is a Fully Remote Job
About Our Client:
The organization operates in the enterprise software industry, focusing on delivering unified communication solutions for large organizations and government agencies. It addresses the challenge of fragmented customer experiences by providing a platform that integrates multiple communication channels and workflows, aiming to create enduring customer and employee relationships.
About the Opportunity:
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